iOS FAQs

Find answers to frequently asked questions related to iOS devices.

Manual sessions

Why don’t push notifications appear during an iOS manual session?

When an iOS device is connected to Kobiton, push notifications sent to the device may not appear on screen. iOS controls this through a Notifications setting for the Screen Sharing feature, which is off by default. This affects iOS 15 and later.

To display push notifications during a manual session, enable Notifications for Screen Sharing on the device:

  1. Open Settings.

  2. Select Notifications.

  3. Select Screen Sharing.

  4. Turn on Allow Notifications then tap Back.

  5. Confirm Notifications On is now the value of Screen Sharing.

Notifications On for Screen Sharing.