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Fraudulent Credit/Debit card charges

  • I am being charged for Kobiton but I have never signed up or used the service. Will you refund my money?

We're sorry to hear that your credit/debit card information has been compromised.

Unfortunately, Kobiton cannot issue a refund in this case; however here are the steps you should take to resolve the issue and retrieve your money:

  1. Create a Zendesk ticket or send an email to support@kobiton.com notifying us of the potential threat so that we may suspend the account.

  2. Immediately contact your bank or credit card company and notify them of any charges you suspect to be fraudulent.

  3. Request a refund from your financial institution.

  4. Shut down and/or cancel your card per your financial institution's direction.

  5. If you need further support from Kobiton, continue the conversation on the previously created Zendesk ticket or email thread via support@kobiton.com and we will be happy to assist you to the best of our ability.

In general, due to the recent breach of Equifax, if you suspect you may be a victim of identity theft or credit card fraud, please read over the following resources for precautions and resolution:

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